Set up, activate or recover the login you need for Dutch online services
DigiD is the personal login for Dutch government websites, from your municipality and the tax authorities to health insurers and pension funds. You need a citizen service number (BSN) to get one, and the activation code arrives by post. If the steps go wrong, a free information point in a library or a municipal desk can walk you through them. People who live abroad but have a BSN use a separate route.
How it works
Set up, activate or recover the digital ID you use to log in to government services.
Most government services online require a digital ID, such as DigiD in the Netherlands, itsme in Belgium, Cl@ve in Spain, the trusted profile in Poland, the online ID card function in Germany or electronic ID in Iceland. Setting one up often needs a one-time identity check in person, and offices, libraries and help desks can help you activate it, reset a PIN or recover access. Bring your passport or ID card and your phone. Never share your passwords or login codes, even with someone offering to help.
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At a glance
Many help points are in public libraries
Staff and volunteers can help you apply for DigiD, activate the app or find your way around government websites. Opening days vary a lot, and some places ask you to call or reserve a time.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Library help points and city desks by place, with the days they are staffed and the ways to reach each one.
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