Library help points and municipal desks, city by city
Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.
Amsterdam
Javaplein 2, 1094 HW Amsterdam
Walk in on Tuesdays or Thursday afternoons for help with DigiD, rent and healthcare allowances or child benefit.
Prepare your question and any relevant government letter. Ask whether your own device or further documents would be useful. Help with understanding a service does not itself submit an application or guarantee a decision; the responsible authority handles the underlying request.
Amsterdam
Oosterdokskade 143, 1011 DL Amsterdam
Walk in on Monday, Tuesday or Thursday afternoons with questions about DigiD, your government account or benefits.
Prepare your question and any relevant government letter. Ask whether your own device or further documents would be useful. Help with understanding a service does not itself submit an application or guarantee a decision; the responsible authority handles the underlying request.
Amsterdam
Osdorpplein 16, 1068 EL Amsterdam
Come on Monday afternoon or Wednesday morning, no appointment needed, for help with DigiD and online government matters.
Prepare your question and any relevant government letter. Ask whether your own device or further documents would be useful. Help with understanding a service does not itself submit an application or guarantee a decision; the responsible authority handles the underlying request.
Amsterdam
Rossumplein 1, 1106 AX Amsterdam
Walk in on Tuesday afternoons or most of Friday for help with DigiD, allowances and other online government matters.
Prepare your question and any relevant government letter. Ask whether your own device or further documents would be useful. Help with understanding a service does not itself submit an application or guarantee a decision; the responsible authority handles the underlying request.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
Jump straight to another part of the manual.