Library help points and municipal desks, city by city
Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.
Roosendaal
Markt 54a, Parrotia, 4701 PH Roosendaal
Ask library staff for free help with DigiD, taxes, benefits or a traffic fine, with no appointment or membership needed.
Prepare your question and any relevant government letter. Ask what additional documents or device would be useful. Advice at the IDO (digital government help desk) is separate from the authority’s decision on an application.
Roosendaal
Heilig Hartplein 38, 4702 RE Roosendaal
Drop in on the first Thursday of the month for free help, with extra advice on reading, writing and computer skills.
Prepare your question and any relevant government letter. Ask what additional documents or device would be useful. Advice at the IDO (digital government help desk) is separate from the authority’s decision on an application.
Roosendaal
Sint Lucasplein 3, 4703 HX Roosendaal
Free drop-in session once a month, usually on the last Tuesday, so check the published calendar for the date.
Prepare your question and any relevant government letter. Ask what additional documents or device would be useful. Advice at the IDO (digital government help desk) is separate from the authority’s decision on an application.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
Jump straight to another part of the manual.