Library help points and municipal desks, city by city
Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.
Eindhoven
Emmasingel 22, 5611 AZ Eindhoven
Come on a Tuesday or Saturday late morning, or ask a library employee a short question outside those times.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Eindhoven
Boccherinilaan 6, Gemeenschapshuis Genderdal, 5653 HE Eindhoven
Drop in on Thursday afternoons, when a digital coach helps you work through online forms yourself.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Eindhoven
Bloemfonteinstraat 62, 5642 EH Eindhoven
Walk in on Thursday mornings, when help with money matters, social counsellors and language support are on site too.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Eindhoven
Tarwelaan 56, 5632 KG Eindhoven
Walk in on Tuesday mornings without booking, alongside other neighbourhood organisations that attend as well.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Eindhoven
Jongemastate 71a, 5655 HP Eindhoven
On Friday afternoons a digital coach is on hand, and you can also bring a difficult letter you do not understand.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Eindhoven
Woenselsestraat 358, 5623 EG Eindhoven
Walk in on Tuesday late mornings for help with online government forms in Dutch, Turkish, Somali, Farsi or Arabic.
Bring your own laptop or tablet if you have one, and the letter or form you want help understanding. Be ready to explain the step where you get stuck. Questions about the substance of an application may require a referral rather than completion during the drop-in.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
Jump straight to another part of the manual.