Library help points and municipal desks, city by city
Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.
Zoetermeer
Stadhuisplein 1, 2711 EC Zoetermeer
Visit the library five days a week during its set sessions, or use the contact form if you cannot come in.
Prepare your question and any relevant government letter. Ask the adviser what documents or device would be useful. IDO (digital government help desk) advice is separate from a public authority’s decision on an application, and the library’s computer courses require their own arrangements.
Zoetermeer
Petuniatuin 7a, 2724 NA Zoetermeer
Walk in on Wednesday afternoons for help with taxes, benefits or healthcare online, no appointment needed.
Prepare your question and any relevant government letter. Ask the adviser what documents or device would be useful. IDO (digital government help desk) advice is separate from a public authority’s decision on an application, and the library’s computer courses require their own arrangements.
Zoetermeer
Oosterheemplein 132, 2721 NB Zoetermeer
Visit on Monday afternoons for guidance on taxes, benefits and healthcare, or phone the shared number if you cannot come.
Prepare your question and any relevant government letter. Ask the adviser what documents or device would be useful. IDO (digital government help desk) advice is separate from a public authority’s decision on an application, and the library’s computer courses require their own arrangements.
Zoetermeer
Nathaliegang 81, 2719 CP Zoetermeer
Come on Wednesday afternoons, or send a question through the contact form, which the library aims to answer in two working days.
Prepare your question and any relevant government letter. Ask the adviser what documents or device would be useful. IDO (digital government help desk) advice is separate from a public authority’s decision on an application, and the library’s computer courses require their own arrangements.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
Jump straight to another part of the manual.