Help points for DigiD and online government in the Netherlands

Library help points and municipal desks, city by city

Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.

About this serviceBrowse offices by city
4 offices in The Hague

  • The Hague

    Stadhuis Spui — Gemeente Den Haag

    Spui 70, 2511 BT The Hague

    Walk in to the town hall advice desk, take a queue ticket and get help with your DigiD application or activation.

    Office website+31703533000

    Bring valid ID/passport and any relevant DigiD (the Dutch digital ID for government websites) letter, message or error details. Have your own phone and access to the email account needed for the process. If you need to show a document from your phone, the city advises bringing its USB cable. Ask which evidence applies to your DigiD problem; financial-benefit application documents are not a universal DigiD checklist. Keep your password and login codes private and enter them yourself. Advice is free; no application is submitted simply by viewing the information online.

  • The Hague

    For non-residents

    Stadhuis Spui — Gemeente Den Haag

    Spui 70, 2511 BT The Hague

    After applying for DigiD online, book a visit and collect your activation code in person within 30 days.

    Book an appointmentOffice website+31703533000

    Bring the same valid passport or identity card used in the application, your BSN (citizen service number), service-desk code and the mobile phone linked to your application. A driving licence is not accepted for this procedure. Keep your account credentials secure so you can complete activation afterward.

  • The Hague

    Stadskantoor Fruitweg — Advies- en informatiebalie

    Fruitweg 17, 2525 KE The Hague

    Come to the city office advice desk without an appointment, and use a computer there while staff help you with DigiD.

    Office website+31703537500

    Bring valid ID/passport and any relevant DigiD (the Dutch digital ID for government websites) letter, message or error details. Have your own phone and access to the email account needed for the process. If you need to show a document from your phone, the city advises bringing its USB cable. Ask which evidence applies to your DigiD problem; financial-benefit application documents are not a universal DigiD checklist. Keep your password and login codes private and enter them yourself. Advice is free; no application is submitted simply by viewing the information online.

  • The Hague

    Stadskantoor Leyweg (stadsdeelkantoor Escamp)

    Leyweg 813, 2545 HA The Hague

    Drop in on weekdays at the district office in Escamp for help with your DigiD application or activation.

    Office website14070

    Bring valid ID/passport and any relevant DigiD (the Dutch digital ID for government websites) letter, message or error details. Have your own phone and access to the email account needed for the process. If you need to show a document from your phone, the city advises bringing its USB cable. Ask which evidence applies to your DigiD problem; financial-benefit application documents are not a universal DigiD checklist. Keep your password and login codes private and enter them yourself. Advice is free; no application is submitted simply by viewing the information online.

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Help with DigiD and online government

Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.

DigiD help in the Netherlands

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