Offices that help with eID codes and digital keys in Belgium

Bring your identity card. If replacement codes are needed, use the official online request, the counter or the appropriate municipal email team. Wait until an address change is officially complete so codes do not go to the previous municipality. If a newly requested identity or residence card has no codes after three weeks, contact the relevant team rather than starting another card application.

Have access to the email address used during the appointment. Check the booking instructions for the identity documents required for your circumstances; a full checklist is not available. If your problem is a forgotten eID or residence-card PIN, follow the separate PIN-recovery instructions. Non-residents should bring a payment card or app because Harmonie does not accept cash.

Use the declaration form linked by the city and explain whether the codes never arrived or were lost. For normal collection of a new card, Arlon asks for your current identity document and the activation codes. Ask how to collect replacement codes, whether there is a charge and how long it takes. A new card is usually available in three to four weeks, but that is not a promised time for reissuing codes.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring your eID or another accepted identity document, such as a residence card or registration certificate, and your BIS number if applicable. You need an active email address you can access. Confirm acceptable identification if you do not hold a Belgian eID.

Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

The city’s checklist asks for an identity card or passport. Explain the digital service and login problem beforehand, and confirm the current fee and any additional steps. For certificate orders, use the request form or contact the responsible service; the city’s technical-support email is not an ordering address.