Help points for DigiD and online government in the Netherlands

Library help points and municipal desks, city by city

Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.

About this serviceBrowse offices by city
4 offices in Arnhem

  • Arnhem

    Rozet Centrum — Informatiepunt Digitale Overheid

    Kortestraat 16, 6811 EP Arnhem

    Ask about DigiD, taxes, allowances or healthcare websites on weekday afternoons, free and without library membership.

    Office website+31263543100

    Bring the relevant letter, website address or error message and your own device if that helps explain the problem. Keep access to your own email and DigiD (the Dutch digital ID for government websites) available where needed, but enter passwords and login codes yourself. Do not send secret credentials by email. Ask the helper which official documents your specific application needs; there is no universal financial-document checklist for this advice service.

  • Arnhem

    Rozet in buurthuis Fresh — IDO Malburgen-West — Informatiepunt Digitale Overheid

    Dovenetellaan 24a, 6841 EH Arnhem

    Staff at the community centre help with DigiD and online government on Monday afternoons, so check the dates first.

    Office website+31263543100

    Bring the relevant letter, website address or error message and your own device if that helps explain the problem. Keep access to your own email and DigiD (the Dutch digital ID for government websites) available where needed, but enter passwords and login codes yourself. Do not send secret credentials by email. Ask the helper which official documents your specific application needs; there is no universal financial-document checklist for this advice service.

  • Arnhem

    Rozet Kronenburg — Informatiepunt Digitale Overheid

    Kronenburggalerij 7, 6831 ET Arnhem

    Staff look at your question with you and help you find the next step, on weekday afternoons and free of charge.

    Office website+31263543100

    Bring the relevant letter, website address or error message and your own device if that helps explain the problem. Keep access to your own email and DigiD (the Dutch digital ID for government websites) available where needed, but enter passwords and login codes yourself. Do not send secret credentials by email. Ask the helper which official documents your specific application needs; there is no universal financial-document checklist for this advice service.

  • Arnhem

    Rozet Presikhaaf — Informatiepunt Digitale Overheid

    Laan van Presikhaaf 7, 6826 HA Arnhem

    Free help with DigiD, taxes or other online government services is offered on weekdays, so check the current times first.

    Office website+31263543100

    Bring the relevant letter, website address or error message and your own device if that helps explain the problem. Keep access to your own email and DigiD (the Dutch digital ID for government websites) available where needed, but enter passwords and login codes yourself. Do not send secret credentials by email. Ask the helper which official documents your specific application needs; there is no universal financial-document checklist for this advice service.

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Where to next

Help with DigiD and online government

Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.

DigiD help in the Netherlands

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