Citizens’ offices that issue ID cards in Germany

Compare photo options, appointments and collection by city

You normally apply for the Personalausweis at the citizens’ office where you are registered, and each city sets its own way of working. Appointment rules, photo arrangements and the handover of the finished card vary from office to office. If you have an old card, take it with you.

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2 offices in Potsdam

  • Potsdam

    Bürgerservicecenter Stadtmitte

    Yorckstraße 22, 14467 Potsdam

    Book ahead, and note that urgent visits without an appointment and temporary cards are handled only here.

    Book an appointmentOffice website+49 331 2894444

    Bring an existing identity card or valid passport if available, a current digital photo, and any required birth or current-name certificate. For a child under 16, prepare guardian consent and sole-custody evidence if applicable; ask which guardian documents are required. Use a licensed photographer’s QR code or the city’s photo terminal. The Yorckstraße terminal costs €6 and is unsuitable for babies, small children or people under 1.20 m; allow 10–15 extra minutes. Confirm the current card fee and any additional evidence.

  • Potsdam

    Bürgerservicecenter Zentrum Ost

    Edisonallee 5–9, 14473 Potsdam

    Book an appointment and bring a debit card, because cash is not accepted for payment.

    Book an appointmentOffice website+49 331 2894444

    Bring an existing identity card or valid passport if available, a current digital photo, and any required birth or current-name certificate. For a child under 16, prepare guardian consent and sole-custody evidence if applicable; ask which guardian documents are required. Use a licensed photographer’s QR code or the city’s photo terminal. The Yorckstraße terminal costs €6 and is unsuitable for babies, small children or people under 1.20 m; allow 10–15 extra minutes. Confirm the current card fee and any additional evidence.

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Where to next

German national identity card

For German citizens who need a first or a replacement ID card. See what the application involves and where to apply in your city.

German ID card (Personalausweis)

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