Apply where you live and collect the card in the same place
Applications go to the municipality where you are registered, so the office depends on your address. Towns take bookings online, by phone or at the counter, and some give each family member a separate slot. When the card is ready you collect it in person, and the PIN letter arrives by post.
Aalst
Werf 9, 9300 Aalst
Book an appointment to apply, then bring your PIN letter when you collect the card, with or without a booking.
Bring the invitation and current card, or the replacement certificate after loss or theft. Aalst can take the photo free at the counter; an optional photo you bring must meet the requirements and be no more than six months old. Bring the old card and PIN letter for collection.
Antwerp
Harmoniepark 1, 2018 Antwerp
Book an appointment, then enter from the park side when you come to give your fingerprints.
Bring your current identity document and a payment card or payment app; Harmonie does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit.
Antwerp
Halewijnlaan 86A, 2050 Antwerp
Book an appointment if you are Belgian, as non-Belgian residents follow a separate residence-document process.
Bring your current identity document and a payment card or payment app; Loket Antwerpen-Linkeroever does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Grotesteenweg 150, 2600 Antwerp
Reserve a slot, and apply at least three weeks before your current card runs out.
Bring your current identity document and a payment card or payment app; Loket Berchem does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Antwerpsebaan 140-142, 2040 Antwerp
Book a visit and let staff take your photo for free, or bring your own if you want to check it first.
Bring your current identity document and a payment card or payment app; Loket Berendrecht-Zandvliet-Lillo does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Moorkensplein 1, 2140 Antwerp
Come in person for your fingerprints, at an appointment you book beforehand.
Bring your current identity document and a payment card or payment app; Loket Borgerhout does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
de Robianostraat 64, 2150 Antwerp
Arrange your pick-up date while you apply, or book it later at the same location.
Bring your current identity document and a payment card or payment app; Loket Borsbeek does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Veltwijcklaan 31, 2180 Antwerp
Book an appointment if you live in Antwerp, as Belgians living abroad follow a separate visitor process.
Bring your current identity document and a payment card or payment app; Loket Ekeren does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Marneflaan 9, 2660 Antwerp
Book an appointment, or ask the city about a home visit if health problems stop you travelling for three months.
Bring your current identity document and a payment card or payment app; Loket Hoboken does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Burgemeester Jozef Nolfplein 1, 2170 Antwerp
Book an appointment, and remember that you have to collect the finished card in person too.
Bring your current identity document and a payment card or payment app; Loket Merksem does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Antwerp
Bist 1, 2610 Antwerp
Book an appointment for an ordinary card, or come to Wilrijk if you need an urgent application.
Bring your current identity document and a payment card or payment app; Loket Wilrijk does not accept cash. For collection, bring your personal PIN and current card or replacement document. Collect promptly: an uncollected eID is destroyed after three months, requiring a new application and full payment again. For a lost or stolen card, follow the city’s loss-and-theft instructions before your visit. Repeated loss or theft within five years can add €25 for the second incident or €50 for the third and later incidents; confirm the total for your case.
Arlon
Rue Paul Reuter 8, 6700 Arlon
Phone the town hall to arrange your visit, then collect the new card once the activation codes arrive by post.
Bring your current card, or a loss/theft/destruction certificate or other reliable identity document, and the invitation if received. If bringing your own photo, use a compliant one taken within six months. Keep the postal activation codes for collection.
Bruges
Dries 2, Assebroek, 8310 Bruges
Choose Assebroek on the city's booking page, and book for exactly as many people as are applying.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Bruges
Koolkerkse Steenweg 199, Koolkerke/De Grendel, 8000 Bruges
Belgian children from 12 who live in Bruges may come to the appointment alone.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Bruges
Albert Serreynstraat 1/002, Sint-Andries, 8200 Bruges
Your card codes arrive by post within two weeks, and then you arrange to collect the card.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Bruges
Moerkerkse Steenweg 190, Sint-Kruis, 8310 Bruges
Collect your card in person within three months, as unclaimed cards are destroyed.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Bruges
Marktplein 12, Zeebrugge, 8380 Bruges
Book your pick-up visit too, as an appointment saves you waiting in line.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Bruges
Frank Van Ackerpromenade 2, 8000 Bruges
Book an ordinary application, or come here to collect a card from an urgent application.
Bring your current eID or loss/theft evidence and invitation if received. The counter takes your photo and fingerprints. Bring PIN/PUK for collection. If medical immobility prevents travel, request the separate home-visit procedure with a doctor’s certificate.
Brussels
Rue des Halles 4, 1000 Brussels
Choose Brucity when you book the card for Belgians aged 12 and over, and collect it later without an appointment.
Bring your old identity card or the applicable loss/theft certificate. For collection also bring the new PIN sent to your home. If it has not arrived after three weeks, follow the federal PIN re-order link on the city’s website. Check current fees and urgency before ordering. Super-urgent collection takes place at the federal service at Rue des Colonies 1, not at Brucity. Check the current federal collection instructions and visitor entrance before travelling.
Brussels
Rue de Cortenbach 8, 1130 Brussels
Book through MyBXL and plan around Thursday, the only day Haren is open.
Bring the old identity card or the relevant loss/theft certificate. For collection, bring that document and the new PIN sent to your home. If the PIN has not arrived after three weeks, use the federal re-order link on the City’s website. Normal ordering costs €30 and production takes one to two weeks; urgency and repeated loss/theft have different prices. For super-urgent collection, follow the federal eID service’s current direction to Park Atrium, Rue des Colonies 1, 1000 Brussels; this is a separate federal collection point.
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Amsterdam, Rotterdam, and Deventer
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Warsaw, Kraków, and Rzeszów
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
Jump straight to another part of the manual.