Citizens’ offices that set PINs, city by city
Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.
Wuppertal
Friedrich-Engels-Allee 28, 42103 Wuppertal
Email the immigration office to arrange the PIN appointment, and say you need a new PIN, not a card collection.
Have the card and passport details available and ask which originals to bring. Confirm any fee and whether your particular card can use the function; a complete PIN checklist is not available.
Wuppertal
Döppersberg 41, Ehemalige Bundesbahndirektion, 42103 Wuppertal
Get free help with your German identity card, or apply for the voluntary eID card if you are an EU or EEA citizen.
Bring the relevant card for PIN help and confirm any additional identity evidence. For an eID-card application bring a recognised valid foreign passport or national identity card; no photograph is printed on this card. Keep the PIN letter safely: it is issued at application, while the blocking password is supplied at collection. Check the current payment instructions and collection requirements before attending.
Guides
Related services
For people who cannot cover rent, food or other basic costs. See whether the Sozialamt or the Jobcenter is your starting point and how to reach them.
For freelancers, sole traders and new business owners. See how tax registration works, what the Steuernummer is for and which tax office can help.
For people who already live in Germany and move to a new home. See how to update your registered address and which office takes it.
For students, workers and family members from outside the EU. See which office handles your stay and how applications start.
For anyone moving into a home in Germany from another country. See what the registration involves and which office in your city deals with it.
For anyone who has to show where they live. See what the certificate covers and which office in your city issues it.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Rotterdam, Groningen, and Nieuwegein
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.
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