Citizens’ offices that set PINs, city by city
Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.
Oberhausen
Schwartzstraße 72, Rathaus Oberhausen, 46045 Oberhausen
Walk in without an appointment to set or change your online-ID PIN, free of charge.
Bring your valid identity card. If changing a known transport PIN yourself, use the official AusweisApp. Ask the counter which procedure applies if the PIN is lost rather than assuming that an app-only change is possible.
Oberhausen
Bottroper Straße 183, Rathaus Osterfeld, 46117 Oberhausen
Book the PIN change in the city’s booking service, as the other two counters are the ones that allow it without an appointment.
Bring your valid identity card. If changing a known transport PIN yourself, use the official AusweisApp. Ask the counter which procedure applies if the PIN is lost rather than assuming that an app-only change is possible.
Oberhausen
Bahnhofstraße 66, Technisches Rathaus, 46145 Oberhausen
Change your PIN without an appointment, or replace the transport PIN yourself in the AusweisApp if you prefer.
Bring your valid identity card. If changing a known transport PIN yourself, use the official AusweisApp. Ask the counter which procedure applies if the PIN is lost rather than assuming that an app-only change is possible.
Guides
Related services
For people who cannot cover rent, food or other basic costs. See whether the Sozialamt or the Jobcenter is your starting point and how to reach them.
For freelancers, sole traders and new business owners. See how tax registration works, what the Steuernummer is for and which tax office can help.
For people who already live in Germany and move to a new home. See how to update your registered address and which office takes it.
For students, workers and family members from outside the EU. See which office handles your stay and how applications start.
For anyone moving into a home in Germany from another country. See what the registration involves and which office in your city deals with it.
For anyone who has to show where they live. See what the certificate covers and which office in your city issues it.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Rotterdam, Groningen, and Nieuwegein
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.
Jump straight to another part of the manual.