Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
4 offices in Nuremberg

  • Nuremberg

    Bürgeramt Nord

    Großgründlacher Hauptstraße 21, 90427 Nuremberg

    Walk in on weekday mornings with your physical card, as this particular help needs no appointment.

    Office website+499112310

    Bring your Personalausweis or eID card. Ask the desk about a forgotten PIN or blocked function; do not email passwords or PINs. If the physical ID was lost or stolen, report that separately and arrange replacement when necessary. Bring language assistance if needed. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Nuremberg

    Bürgeramt Ost

    Fischbacher Hauptstraße 121, 90475 Nuremberg

    Staff activate, unlock or change the PIN on the spot, including swapping a transport PIN for your own.

    Office website+499112310

    Bring your Personalausweis or eID card. Ask the desk about a forgotten PIN or blocked function; do not email passwords or PINs. If the physical ID was lost or stolen, report that separately and arrange replacement when necessary. Bring language assistance if needed. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Nuremberg

    Bürgeramt Süd

    Hans-Traut-Straße 8, 90455 Nuremberg

    Walk in without an appointment, and if you got your card before turning 16, activation is possible from your 16th birthday.

    Office website+499112310

    Bring your Personalausweis or eID card. Ask the desk about a forgotten PIN or blocked function; do not email passwords or PINs. If the physical ID was lost or stolen, report that separately and arrange replacement when necessary. Bring language assistance if needed. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Nuremberg

    Info-Center Online-Dienste

    Äußere Laufer Gasse 29, 90403 Nuremberg

    Walk in on any weekday, afternoons included, and bring your physical card.

    Office website+4991123145000

    Bring your Personalausweis or eID card. Ask the desk about a forgotten PIN or blocked function; do not email passwords or PINs. If the physical ID was lost or stolen, report that separately and arrange replacement when necessary. Bring language assistance if needed. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

Guides

Guides that help with this

Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
14 min readRead guide

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Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

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