Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
7 offices in Munich

  • Munich

    Bürgerbüro Forstenrieder Allee

    Forstenrieder Allee 61a, 81476 Munich

    Even if you do not live in Munich, you can book a visit to set a new PIN or switch on your online ID.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Bürgerbüro Leonrodstraße

    Leonrodstraße 21, 80634 Munich

    Book the activation or PIN slot and come yourself, as nobody can choose your PIN for you.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Bürgerbüro Orleansplatz

    Orleansstraße 50, 81667 Munich

    Works for a German identity card or an EU or EEA eID card, and the reset is usually done during the visit.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Bürgerbüro Pasing

    Landsberger Straße 486, 81241 Munich

    This is for German identity cards and eID cards, while residence cards go through the immigration office.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Bürgerbüro Ruppertstraße

    Ruppertstraße 19, 80337 Munich

    Only the online function of your existing card is changed, so you get a new PIN but no new card.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Bürgerbüro Scheidplatz

    Belgradstraße 77, 80804 Munich

    Choose the online-ID activation or PIN service when you book, then come at the time in your confirmation.

    Book an appointmentOffice website+49 89 233-96000

    Bring the valid original identity card or eID card whose electronic function needs changing. Choose a private six-digit PIN and do not share it. For an electronic residence permit (eAT), contact Munich’s immigration service instead of booking this Bürgerbüro procedure. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Munich

    Servicestelle für Zuwanderung und Einbürgerung — Ruppertstraße

    Ruppertstraße 19, Eingang A, 80337 Munich

    Book the dedicated residence-card appointment, as a PIN slot at a citizens’ service office will not cover it.

    Book an appointmentOffice website+498923396010

    Bring your valid passport or accepted substitute and the valid original eAT. If you also have an expired card, surrender it at the appointment. Choose a private PIN. Check eligibility before booking; activating the electronic ID does not give you a new right to stay or make an expired card valid again.

Guides

Guides that help with this

Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
14 min readRead guide

Related services

Other everyday services in Germany

Help with rent and living costs in Germany

For people who cannot cover rent, food or other basic costs. See whether the Sozialamt or the Jobcenter is your starting point and how to reach them.

135 offices · 39 cities

Tax registration with the Finanzamt in Germany

For freelancers, sole traders and new business owners. See how tax registration works, what the Steuernummer is for and which tax office can help.

108 offices · 37 cities

Report a change of address in Germany

For people who already live in Germany and move to a new home. See how to update your registered address and which office takes it.

104 offices · 39 cities

Residence permit applications in Germany

For students, workers and family members from outside the EU. See which office handles your stay and how applications start.

103 offices · 38 cities

Register your address after arriving in Germany

For anyone moving into a home in Germany from another country. See what the registration involves and which office in your city deals with it.

98 offices · 39 cities

Certificate of your registered address

For anyone who has to show where they live. See what the certificate covers and which office in your city issues it.

95 offices · 39 cities
Browse services

Other countries

The same task in other countries

Moving on, or comparing before you decide? See how this works elsewhere.

Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

Explore more

Jump straight to another part of the manual.