Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
4 offices in Magdeburg

  • Magdeburg

    BürgerBüro Mitte

    Leiterstraße 2a, 39104 Magdeburg

    A forgotten PIN is reset at the counter, but if you still know it, you can change it yourself in the AusweisApp.

    Apply onlineBook an appointmentOffice website115

    Bring your identity card. Have the original PIN letter if available, but do not assume a forgotten PIN prevents a counter reset. For a change at home you need AusweisApp and a suitable NFC device or reader. Keep all PIN and PUK codes private. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Magdeburg

    BürgerBüro Nord

    Lübecker Straße 32, 39124 Magdeburg

    Book a visit for a free new PIN or online-function activation, and ask the city helpline if the right category is unclear.

    Apply onlineBook an appointmentOffice website115

    Bring your identity card. Have the original PIN letter if available, but do not assume a forgotten PIN prevents a counter reset. For a change at home you need AusweisApp and a suitable NFC device or reader. Keep all PIN and PUK codes private. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Magdeburg

    BürgerBüro Süd

    Salbker Chaussee 67, im Bördepark, 39118 Magdeburg

    A forgotten PIN needs a reset at the counter, as your unlock code only helps with a blocked PIN.

    Apply onlineBook an appointmentOffice website115

    Bring your identity card. Have the original PIN letter if available, but do not assume a forgotten PIN prevents a counter reset. For a change at home you need AusweisApp and a suitable NFC device or reader. Keep all PIN and PUK codes private. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

  • Magdeburg

    BürgerBüro West

    Bruno-Beye-Ring 50, 39130 Magdeburg

    Open to German identity card holders aged 16 or over, while residence permit PINs are handled by the immigration office.

    Apply onlineBook an appointmentOffice website115

    Bring your identity card. Have the original PIN letter if available, but do not assume a forgotten PIN prevents a counter reset. For a change at home you need AusweisApp and a suitable NFC device or reader. Keep all PIN and PUK codes private. Before choosing a postal PIN-reset service, check current availability and conditions on the federal service’s website, including any effect on your existing PIN and online-ID function. A postal letter is not needed for a counter reset.

Guides

Guides that help with this

Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
14 min readRead guide

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Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

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