Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
8 offices in Hanover

  • Hanover

    Bürgeramt Aegi

    Aegidientorplatz 1, 30159 Hanover

    Apply in person and skip the paper form, as staff record all details for you at the counter.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Bemerode

    Bemeroder Rathausplatz 1, 30539 Hanover

    Book the eID card visit online, then apply in person for the card that proves your identity on the internet.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Döhren

    Peiner Str. 9, 30519 Hanover

    The card is for proving your identity online, not for travel or as a residence permit, and you apply in person.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Herrenhausen

    Meldaustr. 25-27, 30419 Hanover

    Book through the city’s own appointment system, not the immigration office’s, to apply for your eID card in person.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Linden

    Lindener Marktplatz 1, 30449 Hanover

    Apply in person at the second-floor counter in the Linden town hall, with no paper application beforehand.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Podbi-Park

    Lister Str. 10, 30163 Hanover

    Apply in person at the first-floor counter in Podbi-Park, with no paper form needed beforehand.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Sahlkamp

    Elmstr. 15, 30657 Hanover

    Apply in person if you are 16 or older and your main home is registered in Hanover.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

  • Hanover

    Bürgeramt Schützenplatz

    Am Schützenplatz 1, 30169 Hanover

    Apply in person, and if you only need help with the card’s PIN, ask which appointment to choose.

    Book an appointmentOffice website+49 511 168-32000

    Bring your valid EU/EEA passport or national identity card. The eID card costs €37 and lasts ten years; the city asks for payment preferably by girocard. Production and collection usually take about three to four weeks. Check readiness using the serial number on the fee receipt. Collect at the same Bürgeramt where you applied, with your identity document; an authorised collector needs written authority and their own ID. For PIN help, have the card ready and ask the team which additional identification to bring.

Guides

Guides that help with this

Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

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For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

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