Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
1 office in Braunschweig

  • Braunschweig

    Allgemeine Bürgerangelegenheiten

    Friedrich-Seele-Straße 7, 38122 Braunschweig

    Book an appointment to switch on an online function that was left off, and set your PIN at the office.

    Book an appointmentOffice website+49 531 470-1

    Bring the Personalausweis with online function. Activation is free. If your issue is a lost PIN, a blocked function or another document type, confirm the correct appointment category first; related services are handled separately. Follow the booked location rather than assuming another branch or Bohlweg can handle your chosen slot.

Guides

Guides that help with this

Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
14 min readRead guide

Related services

Other everyday services in Germany

Help with rent and living costs in Germany

For people who cannot cover rent, food or other basic costs. See whether the Sozialamt or the Jobcenter is your starting point and how to reach them.

135 offices · 39 cities

Tax registration with the Finanzamt in Germany

For freelancers, sole traders and new business owners. See how tax registration works, what the Steuernummer is for and which tax office can help.

108 offices · 37 cities

Report a change of address in Germany

For people who already live in Germany and move to a new home. See how to update your registered address and which office takes it.

104 offices · 39 cities

Residence permit applications in Germany

For students, workers and family members from outside the EU. See which office handles your stay and how applications start.

103 offices · 38 cities

Register your address after arriving in Germany

For anyone moving into a home in Germany from another country. See what the registration involves and which office in your city deals with it.

98 offices · 39 cities

Certificate of your registered address

For anyone who has to show where they live. See what the certificate covers and which office in your city issues it.

95 offices · 39 cities
Browse services

Other countries

The same task in other countries

Moving on, or comparing before you decide? See how this works elsewhere.

Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

Explore more

Jump straight to another part of the manual.