Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
1 office in Berlin

  • Berlin

    Bürgeramt Rathaus Mitte

    Karl-Marx-Allee 31, 10178 Berlin

    Get a new six-digit PIN if you have forgotten it or no longer have the PIN letter, usually on the spot.

    Book an appointmentOffice website030 115

    Bring the valid original identity card or eID card; the request is made personally at the counter. Choose your own private six-digit PIN. If you still know your current PIN, you can also change it yourself using AusweisApp and a suitable NFC device or card reader. For an eAT use the LEA contact form for your responsible department instead of treating this as a Bürgeramt service.

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Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
14 min readRead guide

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Other countries

The same task in other countries

Moving on, or comparing before you decide? See how this works elsewhere.

Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

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