Where to activate or reset your online ID in Germany

Citizens’ offices that set PINs, city by city

Most citizens’ offices, the Bürgeramt or Bürgerbüro, can activate the online function of your ID card or set a new PIN, but they differ on walk-in access and on which cards they handle. Your city’s offices show whether you need an appointment and whether they also take EU eID cards and electronic residence permits.

About this serviceBrowse offices by city
1 office in Augsburg

  • Augsburg

    Bürgerbüro Stadtmitte

    An der Blauen Kappe 18, 86152 Augsburg

    Book a PIN change in person for a German identity card, an EU or EEA eID card or an electronic residence permit.

    Book an appointmentOffice website+49 821 324-9999

    Bring the card whose PIN needs changing. A PIN enables online identification but does not make every online procedure available to every cardholder. If you need a first EU/EEA eID card instead, select eID-Karte Antragstellung: applicants must be non-German EU/EEA nationals aged 16 or over with their main home in Augsburg; bring a valid recognised passport or identity document and pay €37. That card is not a travel document or residence permit.

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Germany

Registration

Digital Government in Germany

What to compare before you set up and use digital identification in Germany

BundID, the online ID function, ELSTER, and Mein Unternehmenskonto are different credentials and accounts. The service you need determines which one works and what evidence proves completion.

BundIDOnline-AusweisfunktionAusweisApp
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Where to next

Help with your digital ID in Germany

For anyone who cannot log in with their ID card or residence permit. See what the online ID needs and where to get it activated or reset.

Online ID and PIN help in Germany

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