Offices for social assistance across Germany

For full online access, first create a BundID (German federal online account) account and sign into the Jobcenter’s service portal, then attend a Jobcenter branch with ID for activation. BundID registration or online-ID verification alone does not complete local activation; changing BundID details can require a new visit. Prepare the household, income, assets, housing and identity evidence requested by your application. Keep its submission confirmation. “Completed” in the portal means transmitted, not decided. Technical-support contact is not the place to send claim documents. Since 1 July 2026, SGB (German Social Code) II cash support is called Grundsicherungsgeld. You may still see the older name Bürgergeld on some forms and letters. Existing decisions remain valid; do not submit a new claim solely because the benefit was renamed. Official forms and online services may still show the old name during the transition. Continue to follow your own renewal dates, evidence requests and change-reporting duties.

For full online access, first create a BundID (German federal online account) account and sign into the Jobcenter’s service portal, then attend a Jobcenter branch with ID for activation. BundID registration or online-ID verification alone does not complete local activation; changing BundID details can require a new visit. Prepare the household, income, assets, housing and identity evidence requested by your application. Keep its submission confirmation. “Completed” in the portal means transmitted, not decided. Technical-support contact is not the place to send claim documents. Since 1 July 2026, SGB (German Social Code) II cash support is called Grundsicherungsgeld. You may still see the older name Bürgergeld on some forms and letters. Existing decisions remain valid; do not submit a new claim solely because the benefit was renamed. Official forms and online services may still show the old name during the transition. Continue to follow your own renewal dates, evidence requests and change-reporting duties.

For full online access, first create a BundID (German federal online account) account and sign into the Jobcenter’s service portal, then attend a Jobcenter branch with ID for activation. BundID registration or online-ID verification alone does not complete local activation; changing BundID details can require a new visit. Prepare the household, income, assets, housing and identity evidence requested by your application. Keep its submission confirmation. “Completed” in the portal means transmitted, not decided. Technical-support contact is not the place to send claim documents. Since 1 July 2026, SGB (German Social Code) II cash support is called Grundsicherungsgeld. You may still see the older name Bürgergeld on some forms and letters. Existing decisions remain valid; do not submit a new claim solely because the benefit was renamed. Official forms and online services may still show the old name during the transition. Continue to follow your own renewal dates, evidence requests and change-reporting duties.

For full online access, first create a BundID (German federal online account) account and sign into the Jobcenter’s service portal, then attend a Jobcenter branch with ID for activation. BundID registration or online-ID verification alone does not complete local activation; changing BundID details can require a new visit. Prepare the household, income, assets, housing and identity evidence requested by your application. Keep its submission confirmation. “Completed” in the portal means transmitted, not decided. Technical-support contact is not the place to send claim documents. Since 1 July 2026, SGB (German Social Code) II cash support is called Grundsicherungsgeld. You may still see the older name Bürgergeld on some forms and letters. Existing decisions remain valid; do not submit a new claim solely because the benefit was renamed. Official forms and online services may still show the old name during the transition. Continue to follow your own renewal dates, evidence requests and change-reporting duties.

For full online access, first create a BundID (German federal online account) account and sign into the Jobcenter’s service portal, then attend a Jobcenter branch with ID for activation. BundID registration or online-ID verification alone does not complete local activation; changing BundID details can require a new visit. Prepare the household, income, assets, housing and identity evidence requested by your application. Keep its submission confirmation. “Completed” in the portal means transmitted, not decided. Technical-support contact is not the place to send claim documents. Since 1 July 2026, SGB (German Social Code) II cash support is called Grundsicherungsgeld. You may still see the older name Bürgergeld on some forms and letters. Existing decisions remain valid; do not submit a new claim solely because the benefit was renamed. Official forms and online services may still show the old name during the transition. Continue to follow your own renewal dates, evidence requests and change-reporting duties.

Complete and sign the application. Prepare applicable household identity, income, assets, benefits, rent, service-charge, heating and insurance evidence. Where relevant, six months of wage slips are needed; ask which bank statements and other proofs your case needs. Submit copies through the linked online submission, by post, PDF email attachment or reception. Avoid sending originals: the city warns they are destroyed six weeks after scanning. Keep submission proof.