Applications and collection work differently in each city
You apply at the municipality where you are registered, and each one sets its own routine. Some ask you to book ahead, some need a second visit to hand over the card and some deliver it. Dutch citizens who live abroad can also use certain border municipalities.
Maastricht
Mosae Forum 10, 6211 DW Maastricht
Book a separate appointment for every applicant, children included, then collect without an appointment.
Bring every passport and identity card you hold, including expired documents, and a compliant colour photograph taken within six months. Bring the old documents again at collection. Report a missing document to the municipality.
Maastricht
For non-residentsMosae Forum 10, 6211 DW Maastricht
Submit your documents online first, then book the in-person appointment once the city sends you an invitation.
Bring all original documents to the appointment. Belgian residents need an extract from their municipality stating nationality and civil status; a Belgian residence document, passport, ID card or birth certificate alone is insufficient proof of main residence. Use the individual checklist for other requirements.
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Warsaw, Kraków, and Rzeszów
Most offices in Antwerp, Bruges, and Liège
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
Jump straight to another part of the manual.