Where to get help with your social security number in Germany

Advice centres of the pension insurance, city by city

Insurance numbers come from the Deutsche Rentenversicherung, which runs advice centres in many cities. Several regional insurers share the work, so the name on the door varies and it is worth confirming which one is responsible for you. For your city you can see how its centre takes requests, whether to phone ahead and whether a simple proof can be ordered without a visit.

15 offices
  • Berlin

    Deutsche Rentenversicherung — Auskunfts- und Beratungsstelle Berlin-Wilmersdorf

    Fehrbelliner Platz 5, 10707 Berlin

    Request it free of charge online, or call to book phone, video or in-person advice.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Bochum

    Deutsche Rentenversicherung — Beratung Bochum, DRV Westfalen im Hause der KBS

    Pieperstraße 14–28, 44789 Bochum

    Book in advance by freephone or email, and check whether phone advice can solve your request before you travel.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Duisburg

    Deutsche Rentenversicherung Rheinland — Service-Zentrum Duisburg

    Friedrich-Wilhelm-Straße 82-84, 47051 Duisburg

    Phone to arrange an appointment before you go, and head to the advice location, not the separate postal address.

    Have identity information, any pension-insurance correspondence and the reason for the replacement ready. For the local appointment the office asks for your identity card, insurance documents and existing number if known. A representative needs written authority and both identity cards, including when representing a spouse. No passport photo is needed for the number proof. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV (German pension insurance) form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Erfurt

    Deutsche Rentenversicherung Mitteldeutschland — Auskunfts- und Beratungsstelle Erfurt

    Kranichfelder Straße 3, 99097 Erfurt

    Advice needs an appointment, so phone ahead, or use the online services for simple document requests.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Gelsenkirchen

    Deutsche Rentenversicherung — Auskunfts- und Beratungsstelle Gelsenkirchen

    Grasreinerstraße 1, 45879 Gelsenkirchen

    Call first to find out whether a lost proof or a name change can be sorted remotely or needs an appointment.

    Have identity details, any existing insurance correspondence and the reason for the request ready. Follow the insurer’s individual instructions. No passport photo is needed for the insurance-number document. If you are starting work, ask whether the employer’s reporting process already handles allocation before requesting another registration. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV (German pension insurance) form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Hamburg

    Deutsche Rentenversicherung — Beratung Hamburg, DRV Nord im Hause der KBS

    Millerntorplatz 1, 20359 Hamburg

    Book advice by phone or email beforehand, and confirm which pension insurer is responsible for you.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Hanover

    Deutsche Rentenversicherung Knappschaft-Bahn-See — Beratungsstelle Hannover

    Siemensstraße 7, 30173 Hanover

    Call the freephone line first to get an appointment, then come at your confirmed time.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Kiel

    Deutsche Rentenversicherung Nord — Auskunfts- und Beratungsstelle Kiel

    Herzog-Friedrich-Straße 44, 24103 Kiel

    Contact the regional advice line with your details and question, and ask whether you can settle it remotely.

    Keep identity details and any previous insurance correspondence available. Follow the advisor’s document instructions and ask your employer whether the first-employment notification has already triggered allocation. No passport photo is needed for the insurance-number proof. A replacement document is not an application for a new insurance identity or proof that a particular benefit is payable. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV (German pension insurance) form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Magdeburg

    Deutsche Rentenversicherung Knappschaft-Bahn-See — Beratungsstelle Magdeburg

    Am alten Theater 6, 39104 Magdeburg

    Only for people insured with Knappschaft-Bahn-See, so confirm your pension insurer before you book advice.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Mainz

    Deutsche Rentenversicherung — Auskunfts- und Beratungsstelle Mainz

    Am Brand 31, 55116 Mainz

    Book in-person advice by phone, since walk-in is not possible, and use the online services for applications.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Münster

    Deutsche Rentenversicherung — Auskunfts- und Beratungsstelle Münster

    Gartenstraße 194, 48147 Münster

    Book a phone or video appointment, and ask whether your health insurance fund can issue a replacement instead.

    Have your identity details, any existing insurance-number proof and the reason for the request ready. Follow the insurer’s instructions for a name correction or first-employment query and avoid creating a duplicate number. A passport photo is no longer required for the insurance-number document. Confirm any supporting evidence for your individual case with the official service. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV (German pension insurance) form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Potsdam

    Deutsche Rentenversicherung — Auskunfts- und Beratungsstelle Potsdam

    Friedrich-Ebert-Straße 113 A, 14467 Potsdam

    Request the free proof through the online services, or call first to arrange advice.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Saarbrücken

    Deutsche Rentenversicherung Saarland — Auskunfts- und Beratungsstelle Saarbrücken

    Martin-Luther-Straße 2–4, 66111 Saarbrücken

    Arrange personal advice by phone beforehand, or choose phone or video advice instead.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Schwerin

    Deutsche Rentenversicherung Nord — Auskunfts- und Beratungsstelle Schwerin

    Lübecker Straße 142, 19059 Schwerin

    Call or write beforehand, as the phone hours are not counter hours and in-person advice needs an appointment.

    Have your existing insurance number or previous DRV (German pension insurance) correspondence if available, identification and the details needing correction ready. Ask which supporting evidence is required for an error or name change. The proof contains personal data and the responsible pension carrier; check it when received. A request for proof does not allocate a second insurance number or establish benefit eligibility. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

  • Wuppertal

    Deutsche Rentenversicherung Rheinland — Service-Zentrum Wuppertal

    Wupperstraße 14, 42103 Wuppertal

    Arrange an appointment first and ask whether your issue can be resolved remotely, as consultation and phone hours differ.

    Bring identity, any known insurance number and relevant insurance papers. A representative needs written authority and identity evidence for both people, including when representing a spouse. Tell staff if this concerns a first job, lost proof or name change; no passport photo is required for the number proof. For a self-employment enquiry, have any existing pension-number evidence, your activity and its start date ready. DRV (German pension insurance) form V0020 covers assessment of statutory pension-insurance duties and, where requested, compulsory insurance on application; clarify which purpose applies before submitting. It is not simply an insurance-number request or a voluntary-contribution form. A three-month reporting duty can apply to the groups covered by §190a SGB (German Social Code) VI. Ask the responsible insurer which starting date and deadline apply to your situation, and retain the submission confirmation.

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Social security number in Germany