Booking and collection options, city by city
Passports are handled by the municipality where you are registered, and larger cities run more than one counter. Some counters let you walk in, others require a booking, and collection or delivery works differently too. Which office takes applications for an alien’s or refugee passport also depends on the city. Dutch citizens who live abroad can also use certain border municipalities.
Zoetermeer
Engelandlaan 502, 2711 EB Zoetermeer
Book separate appointments for applying and collecting, and check you bring every document they ask for.
Bring all existing travel documents, including expired and foreign documents, and a compliant colour photo no older than six months. Under-12s attend with a guardian. Online parental consent is valid three months; check the official written-consent alternative.
Zoetermeer
For residence permit holdersEngelandlaan 502, 2711 EB Zoetermeer
Book the first assessment appointment, then wait for the city’s call to arrange the passport application itself.
Bring the residence permit, all existing IDs and passports including expired and foreign documents, evidence of non-issue such as a refusal letter, and a compliant colour photo no older than six months. Under 18, everyone with parental authority must consent. Online consent lasts three months; alternatively give consent at the counter with valid ID or use signed written consent with the signatories’ IDs. For collection bring the collection slip, documents to surrender and valid ID; under-12s come with a person holding parental authority.
Related services
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Antwerp, Bruges, and Liège
Most offices in Warsaw, Białystok, and Kraków
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
Jump straight to another part of the manual.