Booking and collection options, city by city
Passports are handled by the municipality where you are registered, and larger cities run more than one counter. Some counters let you walk in, others require a booking, and collection or delivery works differently too. Which office takes applications for an alien’s or refugee passport also depends on the city. Dutch citizens who live abroad can also use certain border municipalities.
Maastricht
Mosae Forum 10, 6211 DW Maastricht
Book a separate appointment for every applicant, and children from age six must come to collect it too.
Bring every passport and identity card you hold, including expired documents, and a compliant colour photograph taken within six months. Bring the old documents again at collection. Report a missing document to the municipality.
Maastricht
For residence permit holdersMosae Forum 10, 6211 DW Maastricht
Two visits are needed, a first one for the approval form and a second after your approval letter arrives.
Bring the current residence document, any existing alien’s passport including expired ones, any home-country passport and a compliant colour photo no older than six months. Confirm the evidence needed to show you cannot obtain a national passport. Under 18, all holders of parental authority must consent; a sole guardian consents alone. Maastricht accepts DigiD (the Dutch digital ID for government websites) consent for residents in the Netherlands or its printed form, given no more than one month before the appointment. Follow the approval letter’s final checklist.
Maastricht
For non-residentsMosae Forum 10, 6211 DW Maastricht
Submit your documents online for every family member, and wait for the invitation before booking your visit.
Bring all original documents to the appointment. Belgian residents need an extract from their municipality stating nationality and civil status; a Belgian residence document, passport, ID card or birth certificate alone is insufficient proof of main residence. Use the individual checklist for other requirements.
Related services
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Antwerp, Bruges, and Liège
Most offices in Warsaw, Białystok, and Kraków
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
Jump straight to another part of the manual.