Library help points and municipal desks, city by city
Many libraries run an Informatiepunt Digitale Overheid, a help point where staff or volunteers explain DigiD, government messages and online forms, usually without asking you to be a member. Some city halls offer the same on request. Opening days are often limited, so open a place to see when it is staffed and whether to book.
Alkmaar
Gasthuisstraat 2, 1811 KC Alkmaar
Drop in on Friday afternoons for help with DigiD, government websites and computer basics, no sign-up needed.
Decide which online task you need help with. A personal laptop or tablet is optional because library computers are available. Check the session location and date rather than relying on general library opening hours.
Alkmaar
Mallegatsplein 10, 1815 AG Alkmaar
If you live in the area on a low income, get free help with online forms and DigiD, Monday to Thursday mornings.
Explain which form or DigiD (the Dutch digital ID for government websites) step is difficult; staff help identify the documents needed for your situation. If you cannot reach a location, request a home visit using the online contact form.
Guides
Related services
For Dutch citizens renewing a passport and for residents without a passport from their own country: who can apply and what to prepare.
See who can apply for income support, what a municipality takes into account and where to get advice if the application is difficult.
For Dutch citizens who need a new or replacement ID card: who can apply, what to bring and how collection works.
For holders of a Dutch licence: how renewal works online or at the counter, how to replace a lost licence and where to collect it.
For newcomers and returning residents: what registering at the town hall means, who it applies to and what to prepare before your appointment.
For anyone who needs an official Dutch civil status document: which municipality to ask, who may request it and what the options are.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Sint-Niklaas, Ghent, and Bruges
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Get a hand with applying for or activating DigiD, and with the online forms, messages and allowances that depend on it.
Jump straight to another part of the manual.