Apply where you live and collect the card in the same place
Applications go to the municipality where you are registered, so the office depends on your address. Towns take bookings online, by phone or at the counter, and some give each family member a separate slot. When the card is ready you collect it in person, and the PIN letter arrives by post.
Seraing
Place Kuborn 5, 4100 Seraing
Afternoon visits on Monday, Tuesday and Thursday need an appointment, so phone ahead.
Bring your old card and an identity photo on a plain light background. For loss or damage, ask Population about the replacement certificate and bring a photo; return that certificate when collecting the new card. Confirm the procedure with the counter before requesting urgent production.
Seraing
Avenue Wuidar 71, 4102 Seraing
Open every weekday and on the second Saturday of the month, so call ahead to check arrangements.
Bring the existing identity document if available and confirm the photo, invitation, fee and collection arrangements. For a Belgian child’s Kids-ID application, the child must attend with a parent exercising parental authority or another legally authorised carer; bring evidence of that authority when needed. Kids-ID contains no fingerprints. Federal guidance makes the child’s presence optional when the Kids-ID is issued or activated, while the adult’s authority must still be checked; confirm the counter’s collection instructions when applying. Explain a lost or stolen card before your visit so the correct replacement procedure can be identified.
Seraing
Avenue du Gerbier 6, 4100 Seraing
Open late on Mondays and Thursdays, and Kids-ID cards for children under 12 are handled here too.
Bring the existing identity document if available and confirm the photo, invitation, fee and collection arrangements. For a Belgian child’s Kids-ID application, the child must attend with a parent exercising parental authority or another legally authorised carer; bring evidence of that authority when needed. Kids-ID contains no fingerprints. Federal guidance makes the child’s presence optional when the Kids-ID is issued or activated, while the adult’s authority must still be checked; confirm the counter’s collection instructions when applying. Explain a lost or stolen card before your visit so the correct replacement procedure can be identified.
Seraing
Place Brossolette 6, 4101 Seraing
Open on just two weekdays plus the fourth Saturday of the month, so phone to check before you go.
Bring the existing identity document if available and confirm the photo, invitation, fee and collection arrangements. For a Belgian child’s Kids-ID application, the child must attend with a parent exercising parental authority or another legally authorised carer; bring evidence of that authority when needed. Kids-ID contains no fingerprints. Federal guidance makes the child’s presence optional when the Kids-ID is issued or activated, while the adult’s authority must still be checked; confirm the counter’s collection instructions when applying. Explain a lost or stolen card before your visit so the correct replacement procedure can be identified.
Seraing
Rue Miville 36, 4101 Seraing
Open on Tuesday, Wednesday and Friday only, with no Saturday service, so phone to ask about appointments.
Bring the existing identity document if available and confirm the photo, invitation, fee and collection arrangements. For a Belgian child’s Kids-ID application, the child must attend with a parent exercising parental authority or another legally authorised carer; bring evidence of that authority when needed. Kids-ID contains no fingerprints. Federal guidance makes the child’s presence optional when the Kids-ID is issued or activated, while the adult’s authority must still be checked; confirm the counter’s collection instructions when applying. Explain a lost or stolen card before your visit so the correct replacement procedure can be identified.
Seraing
Rue du Pairay 6, 4100 Seraing
Come on any weekday and arrive well before closing, as queues can end service early.
Bring the existing identity document if available and confirm the photo, invitation, fee and collection arrangements. For a Belgian child’s Kids-ID application, the child must attend with a parent exercising parental authority or another legally authorised carer; bring evidence of that authority when needed. Kids-ID contains no fingerprints. Federal guidance makes the child’s presence optional when the Kids-ID is issued or activated, while the adult’s authority must still be checked; confirm the counter’s collection instructions when applying. Explain a lost or stolen card before your visit so the correct replacement procedure can be identified.
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Amsterdam, Rotterdam, and Deventer
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Warsaw, Kraków, and Rzeszów
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
Jump straight to another part of the manual.