Apply where you live and collect the card in the same place
Applications go to the municipality where you are registered, so the office depends on your address. Towns take bookings online, by phone or at the counter, and some give each family member a separate slot. When the card is ready you collect it in person, and the PIN letter arrives by post.
Charleroi
Place Vauban 14-15, Entrée place du Manège, 6000 Charleroi
Come in through the entrance on Place du Manège, and call ahead to arrange your visit.
Bring the invitation if received, your current card for renewal and a recent compliant colour photograph taken within six months. Keep any PIN/PUK correspondence for collection and activation. If the card was lost or stolen, ask about the replacement and reporting process before relying on it for travel.
Charleroi
Place J. Destrée, Gilly, 6060 Charleroi
Call to arrange your visit, and keep in mind that Tuesday and Thursday afternoons are closed.
Bring the invitation if received, your current card for renewal and a recent compliant colour photograph taken within six months. Keep any PIN/PUK correspondence for collection and activation. If the card was lost or stolen, ask about the replacement and reporting process before relying on it for travel.
Charleroi
Rue Junius Massau 4, Centre civique de Gosselies, 6041 Charleroi
Walk in without booking, or phone for an optional appointment, and expect the card in about three weeks.
Bring the invitation if received, your current card for renewal and a recent compliant colour photograph taken within six months. Keep any PIN/PUK correspondence for collection and activation. If the card was lost or stolen, ask about the replacement and reporting process before relying on it for travel.
Charleroi
Place Kennedy 1, Maison communale annexe de Marchienne-au-Pont, 6030 Charleroi
Go on a Wednesday if you need a later slot, as it stays open until 6 pm, and walk-ins are possible.
Bring the invitation if received, your current card for renewal and a recent compliant colour photograph taken within six months. Keep any PIN/PUK correspondence for collection and activation. If the card was lost or stolen, ask about the replacement and reporting process before relying on it for travel.
Charleroi
Avenue Eugène Mascaux 100, Maison communale annexe de Marcinelle, 6001 Charleroi
Call ahead for your visit, and note that the residents' desk also opens on Saturday mornings.
Bring the invitation if received, your current card for renewal and a recent compliant colour photograph taken within six months. Keep any PIN/PUK correspondence for collection and activation. If the card was lost or stolen, ask about the replacement and reporting process before relying on it for travel.
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Amsterdam, Rotterdam, and Deventer
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Warsaw, Kraków, and Rzeszów
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
Jump straight to another part of the manual.