Apply where you live and collect the card in the same place
Applications go to the municipality where you are registered, so the office depends on your address. Towns take bookings online, by phone or at the counter, and some give each family member a separate slot. When the card is ready you collect it in person, and the PIN letter arrives by post.
Arlon
Rue Paul Reuter 8, 6700 Arlon
Phone the town hall to arrange your visit, then collect the new card once the activation codes arrive by post.
Bring your current card, or a loss/theft/destruction certificate or other reliable identity document, and the invitation if received. If bringing your own photo, use a compliant one taken within six months. Keep the postal activation codes for collection.
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Amsterdam, Rotterdam, and Deventer
Most offices in Bielefeld, Hanover, and Leipzig
Most offices in Madrid, Barcelona, and Seville
Most offices in Warsaw, Kraków, and Rzeszów
Most offices in Akranes, Akureyri, and Borgarnes
Where to next
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
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