Where to ask for social assistance in Poland

In many cities your address decides which team you go to

Each town or commune has a social welfare centre, and big cities divide the work between neighbourhood teams. Centres take requests in different ways, by phone, in writing or in person, and a social worker will ask you to explain your situation.

11 offices in Kraków
  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Dział Pomocy Bezdomnym

    os. Teatralne 24, 31-946 Kraków

    Contact the specialist team for homeless people, who can tell you which city is responsible for helping you.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 1

    os. Teatralne 24, 31-946 Kraków

    Call the branch to choose the right application, then send it by official electronic delivery or hand it in.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 2

    ul. Radzikowskiego 39, 31-315 Kraków

    Apply for an allowance to cover one essential cost, such as food, medicine, heating or necessary home repairs.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 3

    ul. Rzeźnicza 2, 31-540 Kraków

    Check your exact street in the city’s branch finder, because some areas are served by a different branch.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 4

    os. Szkolne 34, 31-978 Kraków

    Ask about a temporary allowance if prolonged illness, disability or unemployment leaves your household short.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 5

    ul. Praska 52, 30-322 Kraków

    Ask about the permanent allowance if age or a recognised disability means you cannot work.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 6

    ul. Mazowiecka 4–6, 30-036 Kraków

    An application leads to a written decision after an assessment, not an automatic payment.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 7

    ul. Mazowiecka 4–6, 30-036 Kraków

    Eligible EU, EEA or Swiss citizens and some other foreign residents can apply, depending on residence conditions.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 8

    ul. Na Kozłówce 27, II piętro, 30-664 Kraków

    You can send a signed application through official electronic delivery instead of bringing it in.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    Miejski Ośrodek Pomocy Społecznej w Krakowie — Filia nr 9

    os. Teatralne 24, 31-946 Kraków

    The Krakowiaków, Teatralne, Górali, Spółdzielcze and Kolorowe estates are among the areas the branch covers.

    Prepare the benefit application and an identity document for inspection. For targeted support, include evidence of income; MOPS (municipal social assistance centre) can also require household income and asset statements and other evidence during these assessments. A social worker carries out a household interview at your residence and may verify information with other institutions. Refusing the required interview can lead to refusal or suspension. The decision period is one month from initiation, or two months for a particularly complex case; it is not a guaranteed payment date. An appeal can be filed within 14 days of receiving the decision, through MOPS to the Samorządowe Kolegium Odwoławcze. For zasiłek stały, prepare a written application and income evidence. When applying on incapacity or disability grounds, include the relevant decision copy and have its original available for inspection.

  • Kraków

    MOPS Kraków — konsultacje streetworkerów przy ul. Rakowickiej 21/4

    ul. Rakowicka 21/4, Domofon 44, Kraków

    Talk through your situation and possible support with the outreach team at its published consultation times.

    Explain your immediate needs and where you are currently staying. Ask the streetworker which documents would help with your case and what to do if you cannot attend the consultation. A conversation is not a benefit award or an accommodation reservation.

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Social assistance for people in difficulty in Poland

Learn what the welfare centre can offer, how the social worker’s visit works and which centre covers where you live.

Social assistance in Poland