Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
6 offices in Seraing

  • Seraing

    For residence permit holders

    Cité administrative de Seraing

    Place Kuborn 5, 4100 Seraing

    Request the codes by email with your name and phone number, or visit by appointment only.

    Office website+32 4 330 83 11

    Have your residence document and contact details available. For collection of a residence title, the city requires the old residence title or provisional document and the PIN/PUK codes. If the codes are missing, tell the service before the collection visit. Do not include secret authentication codes in the replacement request.

  • Seraing

    Mairie de quartier d’Ougrée

    Avenue Wuidar 71, 4102 Seraing

    Replacement codes are ordered at the counter and not handed over on the day, so plan a second visit.

    Office website+3243380696

    Have your identity card available and explain whether the code letter is missing or you have lost access. Ask what identification and return visit are required. Do not disclose secret codes in an ordinary enquiry.

  • Seraing

    Mairie de quartier de Boncelles

    Avenue du Gerbier 6, 4100 Seraing

    Arrive well before closing to order replacement codes, because long queues can end service early.

    Office website+3243384896

    Have your identity card available and explain whether the code letter is missing or you have lost access. Ask what identification and return visit are required. Do not disclose secret codes in an ordinary enquiry.

  • Seraing

    Mairie de quartier de Jemeppe – Brossolette

    Place Brossolette 6, 4101 Seraing

    Order your replacement codes on Monday, Thursday or the fourth Saturday of the month, then return to collect them.

    Office website+3242663040

    Have your identity card available and explain whether the code letter is missing or you have lost access. Ask what identification and return visit are required. Do not disclose secret codes in an ordinary enquiry.

  • Seraing

    Mairie de quartier de Jemeppe – Château Antoine

    Rue Miville 36, 4101 Seraing

    Order replacement codes on a Tuesday, Wednesday or Friday, then come back later to collect or activate them.

    Office website+3243308426

    Have your identity card available and explain whether the code letter is missing or you have lost access. Ask what identification and return visit are required. Do not disclose secret codes in an ordinary enquiry.

  • Seraing

    Mairie de quartier de Seraing – Pairay

    Rue du Pairay 6, 4100 Seraing

    Order replacement codes on any weekday, with a later closing time on Wednesday afternoons.

    Office website+3243305924

    Have your identity card available and explain whether the code letter is missing or you have lost access. Ask what identification and return visit are required. Do not disclose secret codes in an ordinary enquiry.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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