Check whether your town needs an appointment first
In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.
Namur
Rue du Lombard 2, 5000 Namur
Sit down with a public digital helper on a Tuesday morning for free, confidential help with itsme, email and passwords.
Bring the equipment and material needed for your task, such as your phone or computer and the relevant letter. Ask when registering what is needed for your particular login problem. This help session is not a municipal identity-verification or digital-key issuance appointment.
Namur
Rue de Fer, Hôtel de Ville, 5000 Namur
Newer cards get a new PIN directly at the desk, so do not order replacement codes for them.
Bring the identity card and PUK (PIN unlock code) if available. Replacement codes reach Population–Civil Status within ten days and cost €10 to collect; confirm arrival before travelling. Unlocking a blocked card with your existing PUK is free. Ask the counter about the charge for a direct newer-card PIN reset.
Namur
For non-residentsRue de Fer, Hôtel de Ville, 5000 Namur
Go in person with your temporary-stay document and BIS number to get a paper activation code and an email link.
Bring your qualifying annex and BIS number and ensure you can access your personal email. If you need the BIS number first, contact [email protected] under the city’s specific procedure. The digital key is free. The activation code is single-use and the emailed link expires after 14 days; finish activation within that window.
Namur
Avenue Fernand Golenvaux 18, 5000 Namur
Get free help with itsme and online forms on the first and third Tuesday afternoon, and confirm dates before you go.
Bring the equipment and material needed for your task, such as your phone or computer and the relevant letter. Ask when registering what is needed for your particular login problem. This help session is not a municipal identity-verification or digital-key issuance appointment.
Guides
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Rotterdam, Groningen, and Nieuwegein
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
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