Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
1 office in Mons

  • Mons

    Administration communale de Mons – Population, État civil et Étrangers

    Rue Buisseret 2, 7000 Mons

    Walk in on a weekday and ask whether your card can be reset on the spot or needs replacement codes.

    Apply onlineBook an appointmentOffice website+3265405111

    Bring the electronic identity/residence card and your PUK (PIN unlock code) if available. The fee is €5; Bancontact is preferred. For older cards without codes, delivery to Population takes three working days; confirm availability before travelling. New-model counter reset and known-PUK recovery can be done immediately, subject to the applicable card procedure.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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