Check whether your town needs an appointment first
In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.
Liège
Rue de l'Hôtel-de-Ville 6, Château de Péralta, 4031 Liège
Visit on a weekday or Saturday morning and ask for a new PIN if you still have your unlock code.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Liège
Rue de Herve 451, 4030 Liège
Ask the counter to set a new PIN if you still have your unlock code, but note it is closed at weekends.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Liège
Rue Général-de-Gaulle 69, 4020 Liège
If you have lost both codes, a newer card can be unblocked on the spot while an older one needs replacement codes.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Liège
Rue Saint-Séverin 46, 4000 Liège
Get your PIN reset at the neighbourhood counter, and expect two to three weeks if replacement codes are needed.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Liège
Potiérue 5, Rez-de-chaussée — Cité administrative, 4000 Liège
Arrive well before closing time to get a queue ticket for help with your PIN.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Liège
Boulevard Hector-Denis 338b, 4000 Liège
Visit on weekdays or Saturday morning and ask the counter to unblock your PIN or arrange replacement codes.
Bring the card and any PIN/PUK letter you still have. Ask staff which recovery route applies before ordering new codes. For codes ordered through the municipality, collect at the ordering counter; federally ordered codes are collected at the counter named in the notification. Keep your codes private.
Guides
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Rotterdam, Groningen, and Nieuwegein
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
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