Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
1 office in La Louvière

  • La Louvière

    Cité administrative – Département de la Citoyenneté

    Place Communale 1, 7100 La Louvière

    Request replacement codes, then phone to check they have arrived before you go to activate your PIN.

    Apply onlineBook an appointmentOffice website+32 64 27 78 11

    Have the card and any original code letter ready. The federal request uses your 11-digit national-register number; keep this and the PIN private. After a recent move, codes may have gone to the former municipality, so confirm the destination. IBZ says the municipality may charge a fee; ask the city for the applicable amount.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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