Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

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1 office in Hasselt

  • Hasselt

    Stadhuis Hasselt — 't Scheep

    Limburgplein 1, 3500 Hasselt

    Book a visit or use the online form for lost codes, and bring your unlock code if you still have it.

    Apply onlineBook an appointmentOffice website+32 11 23 90 00

    Bring your electronic identity document and any remaining PUK (PIN unlock code) letter. State whether the card dates from before or after 1 January 2022 and whether the first code letter never arrived. Hasselt permits an authorisation for code collection, except when the identity or foreign-resident card itself still has to be collected; check the required authority documents. Missing codes do not by themselves invalidate the physical card, but prevent its online use.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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