Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
7 offices in Ghent

  • Ghent

    Dienst Burgerzaken – Identiteit

    Woodrow Wilsonplein 1, 9000 Ghent

    Walk in without an appointment to have your identity registered, then activate your login within two weeks.

    Apply onlineOffice website+32 9 266 72 00

    Bring your identity or residence document and an email address you can access. Bring your smartphone if you want app or SMS codes. Keep the activation code until you have completed activation through the email link; registration at the counter alone does not finish setup. Check which login method the government service you need accepts.

  • Ghent

    Dienstencentrum Drongen

    Drongenplein 4, 9031 Ghent

    Walk in to the district collection desk without an appointment, and explain which card or login problem you have.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

  • Ghent

    Dienstencentrum Gentbrugge

    Braemkasteelstraat 35/0001, 9050 Ghent

    Request or collect the PIN and unlock codes for your identity card at the district service centre, no booking needed.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

  • Ghent

    Dienstencentrum Ledeberg

    Ledebergplein 30, 9050 Ghent

    Get your digital keys switched on at the district service centre, with no appointment needed.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

  • Ghent

    Dienstencentrum Nieuw Gent

    Rerum-Novarumplein 186A, 9000 Ghent

    Have the certificates on your electronic identity card adjusted, or collect your codes, without booking.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

  • Ghent

    Dienstencentrum Sint-Amandsberg

    Antwerpsesteenweg 376, 9040 Ghent

    Get help with card codes and digital keys, but apply separately for a new identity card or residence permit.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

  • Ghent

    Dienstencentrum Wondelgem

    Pieter Cieterslaan 28, 9032 Ghent

    Walk in during the collection-desk hours for card and login help, and check for closures before you go.

    Office website

    Bring the identity or residence card concerned and any code letter you already have. If you do not have the PIN/PUK, ask about requesting codes; do not assume replacement codes are issued immediately.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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