Check whether your town needs an appointment first
In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.
Genk
Stadsplein 1, 3600 Genk
Ask at the town hall’s express counter for an email-code login to online public services, even with a foreign passport.
Bring your identity card or foreign passport/identity document. After activation, this login method uses a username and password followed by a one-time code sent to your email.
Genk
For residence permit holdersStadsplein 1, 3600 Genk
Request replacement codes with the city’s online form, or ask whether a newer card can be reset on the spot.
Have your card, national-register number and contact details ready for your own request. Bring the card for counter assistance and confirm identification requirements. Replacement delivery can take up to a week; collect within three months of availability, otherwise the codes are destroyed and a new request is needed. Confirm the appropriate counter arrangements on +32 89 65 36 00.
Guides
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Madrid, Córdoba, and Barcelona
Most offices in Rotterdam, Groningen, and Nieuwegein
Most offices in Warsaw, Kraków, and Bydgoszcz
Most offices in Bielefeld, Aachen, and Hanover
Most offices in Reykjavík, Akureyri, and Egilsstaðir
Where to next
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
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