Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
5 offices in Charleroi

  • Charleroi

    Maison citoyenne de Charleroi

    Place Vauban 14-15, Entrée place du Manège, 6000 Charleroi

    Use the entrance on Place du Manège, and note that afternoons are closed on Wednesdays and Thursdays.

    Office website+32 71 86 91 41

    Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

  • Charleroi

    Maison citoyenne de Gilly

    Place J. Destrée, Gilly, 6060 Charleroi

    Order new codes from the federal service first, then contact the population team to arrange the handover.

    Office website+32 71 86 91 42

    Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

  • Charleroi

    Maison citoyenne de Gosselies

    Rue Junius Massau 4, Centre civique de Gosselies, 6041 Charleroi

    Walk in, or phone ahead for an optional appointment, but note it is closed on Mondays and Thursdays.

    Office website+32 71 86 91 44

    Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

  • Charleroi

    Maison citoyenne de Marchienne-au-Pont

    Place Kennedy 1, Maison communale annexe de Marchienne-au-Pont, 6030 Charleroi

    New codes are sent to your municipality within about three weeks, so wait for them before you visit.

    Office website+32 71 86 91 43

    Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

  • Charleroi

    Maison citoyenne de Marcinelle – Population

    Avenue Eugène Mascaux 100, Maison communale annexe de Marcinelle, 6001 Charleroi

    Phone first to arrange collecting your new eID codes, with Saturday mornings available as well.

    Office website+32 71 86 91 40

    Use the federal Interior link under E-guichet on Charleroi’s website. Confirm when the codes have arrived, which identity document to bring, whether you must attend personally and any charge. Three weeks describes delivery to the registered municipality, not guaranteed same-day restoration of online access. The E-guichet login itself does not replace the PIN recovery request.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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