Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

About this serviceBrowse offices by city
5 offices in Brussels

  • Brussels

    Brucity — ID card and residence permit

    Rue des Halles 4, 1000 Brussels

    Walk in without an appointment and a forgotten PIN can be changed on the spot.

    Apply onlineOffice website+3222792211

    Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

  • Brussels

    Liaison office Haren

    Rue de Cortenbach 8, 1130 Brussels

    The Haren counter handles PIN help only on Thursday afternoons, without an appointment.

    Apply onlineOffice website+32 2 279 22 11

    Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

  • Brussels

    Liaison office Laeken

    Boulevard Emile Bockstael 246, 1020 Brussels

    If your PIN code never arrived, request a new one and collect it at the same neighbourhood branch.

    Apply onlineOffice website+32 2 279 22 11

    Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

  • Brussels

    Liaison office Neder-Over-Heembeek

    Kruisberg 30, 1120 Brussels

    Requesting a code online is only the first step, as you still have to collect it at the counter.

    Apply onlineOffice website+32 2 279 22 11

    Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

  • Brussels

    Louise liaison office

    Avenue Louise 240, 1000 Brussels

    Change a forgotten PIN on the spot without an appointment, with full days Monday to Thursday and Friday mornings.

    Apply onlineOffice website+32 2 279 22 11

    Bring the identity card, residence card or annex appropriate to your case. Explain whether you forgot an existing PIN or never received it, so staff select the correct procedure. The city’s current instructions use a PIN only and say the PUK (PIN unlock code) is no longer used. Confirm compatibility if you have an older card. The service is free; no payment is needed for the PIN change or replacement-code request.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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