Offices that help with eID codes and digital keys in Belgium

Check whether your town needs an appointment first

In some towns you can walk in and change a forgotten PIN on the spot, in others you book a counter slot, send a form to the population service or order new codes from the federal service first. Check your city to see which applies and what ID to bring.

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1 office in Arlon

  • Arlon

    Hôtel de Ville d’Arlon

    Rue Paul Reuter 8, 6700 Arlon

    Send the declaration form to the population service, or request new codes online if you can sign in.

    Apply onlineOffice website+3263245600

    Use the declaration form linked by the city and explain whether the codes never arrived or were lost. For normal collection of a new card, Arlon asks for your current identity document and the activation codes. Ask how to collect replacement codes, whether there is a charge and how long it takes. A new card is usually available in three to four weeks, but that is not a promised time for reissuing codes.

Guides

Guides that help with this

Belgium

Registration

Belgian Digital Identity Guide

eID, itsme, and secure access

Learn how to activate electronic identity cards, digital keys, and secure authentication methods for official portals in Belgium.

eIDitsmedigital key
15 min readRead guide

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Where to next

Digital ID and eID help

Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.

Digital ID help in Belgium

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