Ask at the centre of the municipality where you live
Larger cities have several service points, spread over different neighbourhoods. Some want an online request first, others hold drop-in sessions on set days, and a few hand out numbered tickets that can run out early. Find your city to see how its centre works before you head there.
Arlon
Rue Godefroid Kurth 2i, 6700 Arlon
Walk in for a first request, with separate sessions for under-25s and over-25s, or send it online.
Bring your identity card, bank card, proof of income and evidence of household expenses. Explain your household and financial circumstances so the social worker can identify any further documents needed.
Related services
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
See who can apply, what is different for children and how to prepare, then find the municipal office that handles passports.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Murcia, Barcelona, and Zaragoza
Most offices in Białystok, Katowice, and Kielce
Most offices in Eindhoven, Enschede, and Breda
Most offices in Munich, Dortmund, and Cologne
Most offices in Reykjavík, Akranes, and Akureyri
Where to next
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
Jump straight to another part of the manual.