Service points for health insurance questions in the Netherlands

Insurer service points and city desks in a few cities

Help comes from two kinds of places: an insurer’s own service point, and a municipal desk that explains the city’s low-income health insurance scheme. Several ask you to phone first or visit only by appointment, and you may need your citizen service number (BSN) ready. Which of the two a city has, and how to reach it, differs from place to place.

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2 offices in Rotterdam

Rotterdam
Publiekslocatie Centrum — Gemeente Rotterdam
Coolsingel 40, 3011 AD Rotterdam
Ask the insurer’s adviser about the Rotterdampakket on Wednesdays and Fridays, using the side entrance of the town hall.
Office website +31 10 267 1625
Have your existing policy and VGZ customer number ready if you already have insurance, plus questions about premiums, deductible costs and the care you expect to use. Ask which identity, BSN (citizen service number), household and income details are needed for an application or municipal contribution. Compare the standard and Compact terms for your own income category; a lower premium does not mean the same cover. Confirm the permitted switching date and actual start date before cancelling existing insurance. Keep the policy confirmation and never share DigiD (the Dutch digital ID for government websites) credentials. Zorgtoeslag is a separate allowance requested from the Belastingdienst, not automatically awarded by this desk.
Rotterdam
Publiekslocatie Feijenoord — Gemeente Rotterdam
Maashaven O.z. 230, 3072 HS Rotterdam
Get advice on the Rotterdampakket at set sessions on Mondays and Tuesdays, and phone ahead to confirm.
Office website +31102671625
Have your existing policy and VGZ customer number ready if you already have insurance, plus questions about premiums, deductible costs and the care you expect to use. Ask which identity, BSN (citizen service number), household and income details are needed for an application or municipal contribution. Compare the standard and Compact terms for your own income category; a lower premium does not mean the same cover. Confirm the permitted switching date and actual start date before cancelling existing insurance. Keep the policy confirmation and never share DigiD (the Dutch digital ID for government websites) credentials. Zorgtoeslag is a separate allowance requested from the Belastingdienst, not automatically awarded by this desk.