Public fund offices by city, with their walk-in and booking rules
Each public fund office covers certain postcodes and keeps its own mix of walk-in days and appointments. For each office you can see who it serves, how to ask for help with a first claim and what to bring. Trade unions also take claims, at their own offices.
Mouscron
Sint-Pieterstraat 39, 7700 Mouscron
Read the preparation instructions before you book a first claim, or drop in on the usual walk-in days.
Bring identity or residence documentation, any relevant work permit, bank-account number and proof of jobseeker registration. For full unemployment after work, prepare C1 and the applicable C4, C6 or C109. Ask which forms apply if your history differs. Keep your national-register number ready when calling +32 2 225 25 25.
Guides
Related services
For people who cannot cover rent, food or other essentials: what the local social welfare centre can arrange and how to ask for an appointment.
A paper or digital certificate showing where you are registered, with versions for address history or household. Find the municipal office that issues it.
Reset an eID PIN, replace activation codes or set up a digital key for online services. Useful for residents, residence card holders and some non-residents.
The eID for teenagers and adults and the Kids-ID for children. See how applying works and find the municipal office that handles your card.
For anyone who has moved house in Belgium. See who reports, what happens after the address check and which office handles it in your new town.
Learn whether you need an extract or a full copy, who can request it and how to reach the civil registry office in your municipality.
Other countries
Moving on, or comparing before you decide? See how this works elsewhere.
Most offices in Barcelona, Valencia, and Málaga
Most offices in Berlin, Bremen, and Aachen
Most offices in Gorzów Wielkopolski, Łódź, and Opole
Most offices in Amsterdam, Almelo, and Enschede
Most offices in Akranes, Akureyri, and Egilsstaðir
Where to next
For anyone who has lost a job in Belgium: the claim runs through the public fund or a union, with jobseeker registration as the first step.
Jump straight to another part of the manual.